Contact Centers all over the world are either making changes or evaluating changes to ensure business success while moving to the new way of working.

So today, more than ever, your business needs to be flexible and adaptive in order to keep your frontline employees—and your customers—happy and engaged. Thanks to the cloud, contact centers are able to move agents to a work from home model--and fast.

Hear from industry experts Omer Minkara, VP & Principal Analyst of Aberdeen Research, and Janice Rapp, Vice President of Product Marketing of 8x8, as they share research-based insights and explore:

• Moving to the cloud
• Key considerations when making technology change
• Work-from-home contact center suggestions to thrive

In just 15 minutes, this on demand webcast promises to share practical, expert tips on how to tackle adapting to a remote workforce.