Current events have presented challenges that may test your business. It has been incredible to witness the resilience of some contact centers today. In the face of adversity, they have been able to successfully care for both their agents and customers. What do these contact centers have in common? For many, collaboration between agents, employees and experts is a key element of their strategy.

When business is not “business as usual”
With so much changing at such a fast pace, we wanted to look back at an eBook published by 8x8 just a month ago, 8 Contact Center Trends to Watch in 2020. Looks like at least seven out of eight are still correct, but what do you think?

Deliver exceptional customer experience
No matter what’s going on in the world, contact centers have to be prepared to adapt. Customer service today is changing dramatically, and we’re here to help you stay competitive and resilient for long term business survival.