Current events have presented challenges that may test your business. You may find yourself asking – is my contact center in a position to thrive as a remote workforce?

Success begins with ensuring a strong foundation is in place to support business critical decisions. While one might hope to have sufficient time to plan and prepare for such a thing, the reality is most of us have not.

Hear from a contact center leader that has successfully managed through today’s challenges. Brian Court, Director of End User Support of Intralinks shares how they managed their journey to the cloud and the rapid response that took place in preparing their agents to work from home. In this on demand webcast you’ll learn:

• Problems legacy technology presented to Intralinks
• How moving to the cloud yielded tremendous results
• Things to consider when moving a globally dispersed contact center to WFH

This 15-minute on-demand webcast with Intralinks will shed light on their journey to thriving as a remote workforce.